Privacy Policy
At France Laure, protecting your personal information is a top priority. This privacy policy explains how we collect, use, retain, protect, and share your data when you visit and use our website francelaure.com.
Collection of Personal Information
We collect certain personal information when you interact with our website, such as when you place an order, create an account, subscribe to our newsletter, or complete a form. This information may include your first and last name, email address, phone number, billing and shipping addresses, payment details (processed via secure third-party providers), order history, as well as technical data such as your IP address, browsing behavior, and user preferences.
Use of Information
This data allows us to process your orders, provide customer service, manage your account, send marketing communications with your consent, enhance your experience on our website, prevent fraud, ensure the security of our systems, and comply with our legal obligations.
Consent
We collect your consent explicitly. This is requested when you register on our site, accept cookies, or when we collect sensitive information. You may withdraw your consent at any time by contacting us or unsubscribing from our communications.
Sharing of Information
We do not sell or trade your personal information. However, we may share it with trusted service providers such as payment processors, shipping partners, web hosts, or marketing platforms, solely for the purposes outlined. If your data is transferred outside of Quebec, a privacy impact assessment is conducted in compliance with Law 25.
Data Retention
Your personal information is retained only as long as necessary to fulfill the intended purposes or comply with applicable legal requirements. For example, billing records may be retained for up to seven years. After the retention period, data is securely deleted or anonymized.
Security Measures
France Laure implements rigorous technical, organizational, and physical security measures to protect your personal information. Data is securely hosted in Canada, communications are encrypted via SSL, and only authorized staff have access. Payments are processed by PCI-DSS compliant partners.
Your Rights
In accordance with Law 25 and the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, delete, withdraw consent, or, starting in September 2025, request the portability of your personal data. You can exercise these rights by contacting us at: info@francelaure.com.
Privacy Incidents
In the event of a privacy incident such as unauthorized access, data loss, or a breach, we commit to notifying the Commission Information Access of Quebec and affected individuals as required by Law 25. A record of all incidents is maintained in accordance with legal obligations.
Policy Updates
We reserve the right to update this policy to reflect changes in our services, applicable laws, or internal practices. Any changes will be posted clearly on this page, along with the date of the update. We encourage you to review this policy regularly.